What a profile must contain
- The real business or trading name, one profile per business.
- A description of at least 80 words written by you: what you clean, experience, how you work. No copied text.
- The services you actually offer.
- The neighbourhoods and postcode districts you genuinely travel to.
- At least one contact method that reaches you: phone, WhatsApp, email or website.
- A logo or a real photo (you, your team or your work). Stock photos are not accepted.
Optional but recommended
Rates or from-prices, opening hours, insurance and DBS status (state them only if true), links to your reviews on Google, Facebook, Checkatrade or similar. We only display reviews and ratings that link to a real external source; we never write or invent reviews.
Verification steps
- Completeness check — we read the profile against the list above and ask for anything missing.
- Contact verification — we call or message the contact details given. If they reach you, the profile is marked "Contact verified" with the date.
- Approval — the profile goes live and appears on the pages for its areas and services.
"Contact verified" means exactly that. KleanTouch does not check insurance documents, qualifications, right-to-work documents or the quality of work, and we say so to customers. Any independent checks introduced in future will be labelled separately.
Removal
We remove listings that are inaccurate, duplicated, unreachable, that misrepresent the business, or that receive substantiated complaints. Cleaners can ask for removal at any time via the contact page.